Privacy Policy

Last Updated: 08/12/2025

1. Introduction

Loading Dock Maintenance (“Company,” “we,” “us,” or “our”) values your privacy and is committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, request services, or conduct business with us.

By using our services, visiting our website, or communicating with us, you agree to the terms of this Privacy Policy. We encourage you to read it carefully so you understand how we handle your information.

2. Information We Collect

We collect two main types of information:

a. Personal Information

Personal information is data that can identify you or be used to contact you. This may include:

  • Full name

  • Email address

  • Phone number

  • Mailing or billing address

  • Company name and role

  • Service request details

  • Any other information you voluntarily provide via forms, phone calls, or emails

b. Non-Personal Information

We may automatically collect certain non-identifiable data when you interact with our website or services, including:

  • Browser type and version

  • Device type and operating system

  • IP address and general location

  • Pages visited and time spent on our site

  • Referring website or search engine

  • Date and time of visits

  • Aggregated demographic data for analytics purposes

This information is collected through cookies, analytics tools, and server logs to help improve the performance, usability, and security of our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Fulfillment: To respond to inquiries, schedule maintenance, and complete repairs or installations.

  • Customer Support: To address service questions and provide ongoing assistance.

  • Website Improvement: To analyze visitor behavior, enhance site performance, and improve user experience.

  • Marketing & Communication: To send promotional offers, updates, or service reminders (if you opt in).

  • Transaction Processing: To securely process payments and maintain service records.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

  • Internal Business Purposes: To conduct auditing, research, and operational improvements.

4. Consent

By providing your personal information—whether through our website forms, phone calls, or in-person interactions—you consent to our collection, use, and disclosure of your data in accordance with this Privacy Policy.

If you wish to withdraw your consent for specific uses of your information, you may contact us at any time. Please note that withdrawing consent may affect our ability to provide certain services.

5. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • With Trusted Service Providers: We may work with third-party partners (e.g., payment processors, IT service providers) who assist in operating our business, under strict confidentiality agreements.

  • Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

  • Business Transactions: If our business is merged, acquired, or sold, your information may be transferred as part of the transaction.

6. Security

We take reasonable and industry-standard precautions to protect your information, including:

  • Secure Socket Layer (SSL) encryption for transmitted data

  • Restricted internal access to personal data

  • Regular monitoring and updating of security systems

  • Firewalls and intrusion detection measures

While we take every precaution, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute protection of your data.

7. Updates to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes to our practices, legal requirements, or other business needs. Updates will be posted on our website with the “Last Updated” date clearly marked. We encourage you to check this page periodically for the latest information on our privacy practices.

8. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:

Loading Dock Maintenance
5032 Moeller Rd, Fort Wayne, IN 46806
Phone: 260-410-0055
Email: info@loadingdockmaintenance.com